Policy
Terms and Policy
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At Sacred Owl, we are committed to providing the highest quality of service while respecting both our clients' and practitioners' time. Please review our office policies below to ensure a smooth and professional experience.
Cancelation Policy
Sacred Owl has a strict 48-hour cancellation policy.
Services: If an appointment is canceled, rescheduled, or missed with less than 48 hours’ notice, a 50% charge will be applied to the scheduled service.
Classes & Events:Â If a class or event is canceled, rescheduled, or missed without at least 48 hours' notice, a 100% charge will be applied for the allocated class time.
- We understand that unforeseen circumstances may arise, but last-minute cancellations impact both our providers and other clients who may have wanted that appointment slot.
- In fairness to our team, we are unable to absorb the financial responsibility of last-minute changes. We kindly ask that you respect our 48-hour policy and appreciate your cooperation.
- We sincerely appreciate your understanding and value the opportunity to support you on your healing journey.
Late Arrivals
- Clients are given a 15-minute grace period for late arrivals.
- After 15 minutes, the session will still be charged at full price, but due to scheduling constraints, the service may be shortened to fit within the original appointment time.
- If repeated late arrivals or last-minute cancellations occur, a credit card will be required to remain on file, and any cancellation or no-show fees will be charged accordingly.
Refund Policy
Gift Cards, Vouchers, Packages, and Special Offers
- All sales on gift cards, vouchers, packages, and discounted services (including sale items and special offers) are final and non-refundable.
- If a package is partially used and a refund is requested and granted, the services already rendered will be adjusted to reflect standard (non-discounted) service pricing. The remaining balance will be credited to your account for future use toward other services at Sacred Owl Solutions.
- Our packages are designed to provide a discount when all sessions are fully utilized. This discount is applied to the final sessions of the package. If a package is discontinued before the discount applies, the original standard pricing will be charged for the services already used.
- Any remaining balance will be issued as an account credit unless otherwise agreed upon in writing by Management.
Products & Retail Returns
- Unused and unopened products in their original packaging may be returned for spa credit within 14 days of purchase.
- Items must be in the same condition as received—unopened, unworn (if applicable), with original tags and proof of purchase from our spa.
- Opened, used, or damaged products cannot be returned.
Thank you
 We appreciate your cooperation and look forward to serving you! If you have any questions about these policies, please don’t hesitate to reach out.
